At Olive Jewelry, we carefully inspect our jewelry and accessories before they are prepared and shipped to our customers.

This Return and Refund Policy explains the conditions under which a return, replacement, exchange, or refund may be considered for purchases made through olivejewelryy.com.

Please review this Policy carefully before completing your purchase. By placing an order through our website, you acknowledge and agree to the terms described below, subject to any rights that cannot legally be waived under applicable law.

1. General Return Policy

Olive Jewelry maintains a limited return and refund policy due to the personal nature of jewelry and accessories.

We do not provide refunds simply because a customer changes their mind, no longer likes an item, prefers a different style, selected the wrong size, or decides after receiving the product that it does not meet their personal preference.

A purchase should therefore be carefully reviewed before checkout, including product descriptions, dimensions, colors, materials, finishes, sizes, and photographs.

2. No Refunds for Change of Mind

Olive Jewelry does not offer monetary refunds for purchases based solely on personal preference or buyer's remorse.

This includes, without limitation:

• The customer no longer likes the jewelry
• The customer changes their mind after purchasing
• The customer prefers another style or design
• The item does not match a personal outfit or occasion
• The customer selected an incorrect size
• The customer expected a different size or scale despite the product description
• The customer prefers a different color or finish
• The customer no longer needs the item
• The item was purchased by mistake
• The customer found another product they prefer

These circumstances are not considered product defects and do not qualify for a cash, credit card, or original-payment-method refund, except where required by applicable law.

3. Items That Have Been Worn or Used

Jewelry that has been worn, used, altered, adjusted, damaged, cleaned with chemicals, repaired, or otherwise modified after delivery is not eligible for return or refund.

Items showing signs of wear may include, but are not limited to:

• Scratches
• Stains
• Odors
• Cosmetic residue
• Perfume or chemical residue
• Water exposure
• Discoloration caused after delivery
• Broken clasps caused by misuse
• Bent or altered components
• Missing stones or components caused after delivery
• Any evidence that the item has been worn

Olive Jewelry may inspect returned merchandise before approving any remedy.

4. Eligible Claims

A customer may request review of an order within 7 calendar days after delivery when:

• The item arrived damaged
• The item contains a manufacturing defect
• The customer received an incorrect item
• The item materially differs from the item ordered
• An item included in the confirmed order is missing from the package

Eligibility does not automatically guarantee a refund. Olive Jewelry may first review the claim and determine the appropriate remedy based on the circumstances and applicable law.

5. Reporting a Damaged or Incorrect Item

Customers must contact Olive Jewelry within 7 calendar days of confirmed delivery if an item arrives damaged, defective, incorrect, or incomplete.

The request should include:

• Customer's full name
• Order number
• Email address associated with the order
• Description of the issue
• Clear photographs of the item
• Photographs showing the reported defect or damage
• Photographs of the packaging when relevant

Additional information may reasonably be requested when necessary to verify the claim.

6. Inspection and Verification

All eligible claims are subject to review and verification by Olive Jewelry.

If a physical return is requested, the item must be returned in the condition in which it was received, together with its original packaging and included accessories whenever reasonably possible.

Returning an item does not automatically guarantee approval of a refund, replacement, exchange, or store credit.

Olive Jewelry reserves the right to deny a claim if inspection reasonably indicates that the item was damaged after delivery, improperly used, altered, or does not otherwise satisfy this Policy, subject to applicable law.

7. Available Remedies

When an eligible claim has been verified and approved, Olive Jewelry may provide an appropriate remedy depending on the circumstances.

A remedy may include:

• Replacement with the same item, when available
• Replacement with another agreed item
• Store credit
• Repair, when appropriate
• A refund when required by law or approved by Olive Jewelry

The specific remedy will depend on the nature of the problem, merchandise availability, the condition of the item, and applicable consumer protection requirements.

8. Refunds

Refunds are not issued for simple changes of mind, personal preference, incorrect customer selections, or other non-defective merchandise that was correctly fulfilled as ordered.

If Olive Jewelry approves a monetary refund due to an eligible claim, the refund will generally be issued to the original payment method, unless another method is required or agreed upon.

Processing times after approval may vary depending on the payment processor, financial institution, card issuer, or other payment provider.

9. Original Condition Requirement

Any merchandise authorized for return must remain in original, unused, and unworn condition.

Unless otherwise instructed by Olive Jewelry, the following should accompany the returned product:

• Original jewelry packaging
• Original tags, when applicable
• Protective materials
• Accessories supplied with the product
• Any promotional item specifically required as part of the return

Items that fail inspection because they have been used, worn, damaged, modified, or materially altered after delivery may be rejected.

10. Non-Returnable Items

Except where otherwise required by law, the following items are not eligible for return or refund:

• Worn jewelry
• Used merchandise
• Items showing signs of use
• Items damaged after delivery
• Altered or modified jewelry
• Items missing material components
• Personalized or custom-made items
• Special-order merchandise
• Items expressly marked Final Sale
• Items returned outside the applicable claim period

11. Earrings and Hygiene-Sensitive Jewelry

For hygiene and safety reasons, earrings or other jewelry that passes through or comes into direct contact with pierced areas of the body may be considered final sale once opened or worn, except in cases involving a verified defect, incorrect item, or where otherwise required by applicable law.

12. Personalized and Custom Items

Personalized, engraved, customized, specially manufactured, or altered products are considered final sale and generally cannot be returned, exchanged, or refunded.

This restriction does not apply when an item arrives defective, damaged, or materially different from the customization ordered, subject to verification and applicable law.

13. Sale and Final Sale Items

Items specifically identified as Final Sale are not eligible for return, exchange, or refund because of a change of mind or personal preference.

Promotional or discounted merchandise may also be subject to additional conditions disclosed at the time of purchase.

This provision does not limit rights relating to merchandise that is defective, incorrectly supplied, or otherwise protected by applicable law.

14. Size and Fit

Customers are responsible for reviewing product dimensions and selecting the appropriate size before completing an order.

A product that was correctly supplied in the size selected by the customer is not considered defective simply because the customer later determines that the size, length, fit, or proportion is not preferred.

Returns or refunds are therefore not guaranteed for incorrect size selections made by the customer.

15. Color and Appearance

Product appearance may vary slightly due to lighting, photography, screen settings, device displays, manufacturing variations, and the reflective characteristics of jewelry.

Minor reasonable variations in appearance are not automatically considered defects.

16. Gold-Plated Jewelry

Certain Olive Jewelry products are plated with 18K gold or another disclosed finish.

Plated jewelry may naturally experience changes over time depending on wear, skin chemistry, humidity, water exposure, perfumes, lotions, cosmetics, chemicals, perspiration, storage, and care.

Normal wear, fading, scratching, or changes caused by use or improper care after delivery are not considered manufacturing defects.

17. Return Authorization

Customers should not send merchandise back to Olive Jewelry without first contacting us and receiving return instructions.

Unauthorized returns may experience delays or may not qualify for a refund, replacement, exchange, or store credit.

18. Return Shipping

If Olive Jewelry determines that an item was damaged, defective, or incorrectly shipped due to our error, we may provide appropriate return-shipping instructions or otherwise address reasonable return shipping costs.

Customers should not independently incur expedited, international, or other unusual return shipping costs unless specifically authorized by Olive Jewelry.

19. Lost Return Packages

When a customer is responsible for shipping an authorized return, we recommend using a trackable shipping service and retaining proof of shipment.

Olive Jewelry cannot confirm receipt of merchandise that is not delivered to the designated return location.

20. Original Shipping Charges

Original shipping charges, expedited shipping fees, or other optional delivery charges are generally non-refundable unless the refund is required because of an error attributable to Olive Jewelry or otherwise required by applicable law.

Olive Jewelry currently offers free standard shipping within the United States where indicated on the website and subject to any disclosed conditions.

21. Refused or Undeliverable Packages

Customers are responsible for providing complete and accurate delivery information.

Packages returned because of an incorrect address, refusal of delivery, failure to collect a package, or another circumstance attributable to the customer may be subject to additional shipping costs before reshipment.

22. Order Cancellations

Customers should contact Olive Jewelry as soon as possible if they wish to request cancellation of an order.

We cannot guarantee cancellation once an order has entered processing, fulfillment, preparation, customization, or shipping.

An order that has already shipped will be subject to this Return and Refund Policy.

23. Damaged Shipping Package

If a package appears damaged upon delivery, customers should preserve the packaging and take clear photographs before disposing of any shipping materials.

This documentation may be required to assist with verification or a shipping-carrier claim.

24. Fraudulent or Abusive Return Activity

Olive Jewelry reserves the right to refuse return or refund requests reasonably associated with fraud, altered merchandise, substituted merchandise, false claims, repeated abuse of our return process, or other deceptive activity.

Nothing in this provision prevents a customer from exercising a legitimate right or remedy available under applicable law.

25. Chargebacks and Payment Disputes

Customers experiencing an order problem are encouraged to contact Olive Jewelry promptly so that we may attempt to resolve the matter.

Nothing in this Policy limits a customer's rights under applicable credit card, payment, banking, or consumer protection laws.

26. Florida Consumer Notice

This Return and Refund Policy is intended to clearly disclose Olive Jewelry's return and refund practices to customers.

Olive Jewelry operates from Miami, Florida, United States, and this Policy is intended to be interpreted consistently with applicable Florida and United States consumer protection laws.

Nothing in this Policy is intended to waive, restrict, or eliminate any consumer right or remedy that cannot legally be waived.

27. Policy Disclosure

Customers are encouraged to review this Return and Refund Policy before completing checkout.

By completing a purchase, the customer acknowledges that Olive Jewelry has made its return and refund conditions available through the website.

28. Changes to This Policy

Olive Jewelry may update this Return and Refund Policy from time to time to reflect changes in our business practices, products, operational requirements, or applicable legal requirements.

Any updated version will be posted on this page and identified by the “Last Updated” date above.